To ensure that all returns and credits are processed efficiently, please follow below guidelines:
- Merchandise returned will not be accepted without authorization, a Return Authorization Form will be emailed.
- Return Authorization Form must accompany product return. Used, altered or unsellable items cannot be returned.
- Special order or closed-out items cannot be returned.
- Returns must be less than 30 days old (from date of invoice), brand new and in original packaging and condition.
- Returned merchandise subject to 25% re-stocking charge and freight expense.
- Machinery, lab instruments, tanks, pumps and equipment are subject to manufacturer’s warranty and repair policies. We cannot accept returns for the above-mentioned products, food ingredients, hydrometer / lab glass, barrels & bottles.
Shipping is provided by FedEx Express and calculated in tiered shipping rates based on the total price of your order.
$0-$100: $25 Shipping
$100-300: $30 Shipping
$300-500: $50 Shipping
$500-750: $75 Shipping
$750-1000: $100 Shipping
$1000-1500: $150 Shipping
$1500-2000: $200 Shipping
etc. at 10% of upper price tier
Exceptions to this tiered shipping system are for very large or heavy items
Orders can only be picked up free of charge from our warehouse in person at 5100 SE Rice Lane, Amity, Oregon 97101
Simply select Local Pickup when checking out for free pickup in the Willamette Valley.